
How do I place an order?
To place an order, simply reach out to us on WhatsApp Business. We will provide a quote, then work closely with you to craft the design of your dreams.
Do you offer national and international shipping?
We accommodate clients worldwide, offering custom-fit options based on individual measurements or standard retail sizes (e.g., 28, 30, 32). For shipping within South Africa, we partner with Courier Guy and PAXI via PEP Stores. International shipments are handled by DHL. Standard shipping timelines range from 1-3 business days, with PAXI deliveries taking 3-7 business days. Shipping rates are calculated based on weight for Courier Guy and DHL, while PAXI charges R100 per shipment (excluding large packages).
What is the turnaround time for an order?
To ensure timely delivery, we recommend placing orders at least two months prior to your event. Our standard lead time is 1-2 weeks, with select designs, like wedding gowns requiring additional time and craftsmanship. Shipping durations are added separately.
FAQs
Do you offer outfit hire services?
Our atelier prioritizes personalized, custom-made outfits, and therefore does not provide outfit rental or hire services.
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Can you recreate a design worn by a celebrity or someone else?
Unfortunately, we cannot accommodate such requests as they compromise our artistic integrity and constitute design plagiarism.
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What kind of outfits do you make?
We design and create a diverse range of clothing items, including women's wear, menswear and kiddies wear, for all events and celebrations.
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Do you provide alterations for pre-existing garments?
Our focus is on creating bespoke garments. For alterations, we recommend consulting a trusted tailor or seamstress.
What is the size range for your designs?
We cater to all sizes, as our bespoke creations are tailored to each client's measurements and body type.​
